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R12 Troubleshooting

Problems Accessing oracle r12

If you have difficulties in accessing R12 then you can try to resolve the problem in a number of ways:

  • Make sure you're connected to the Oxford University network to use R12. This can be either physically with a network cable if you're in University space, or remotely via the Cisco VPN client if not. Being connected to the Eduroam/OWL wifi networks is not sufficient.
  • Make sure you are attempting to connect to the correct and up-to-date URL for R12. If you're using a bookmark or saved page it's possible the link may be out of date or corrupted, so try a fresh login from the University Finance pages.
  • Clear the cache on your browser using the settings, and then restart the browser.
  • Try another browser altogether. R12 is only officially supported by Internet Explorer but it is possible for it to be successfully used on Chrome, Firefox, Edge and Safari also.

If none of these measures work then you may need to contact UAS Financials for more technical help.

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